Shipping Policy

Overview

Aparna.Luxe is a premium saree brand committed to fast, reliable, and carefully handled deliveries across India. This policy explains processing times, shipping methods, delivery timelines, charges, tracking, address changes, delivery attempts, delays, and support. It is inspired by standard ecommerce best practices and aligned with publicly stated timelines similar to Aparna Fit’s policy while tailored for premium saree shipments.

Service Coverage

  • Service area: All-India delivery to serviceable pin codes.

  • Courier partners: Reputed national carriers chosen based on speed, safety, and serviceability for premium garments.

Order Processing

  • Order confirmation: Orders placed Monday–Saturday (IST) are confirmed instantly by email/SMS/WhatsApp if details are provided correctly.

  • Processing time: 1–2 business days for in-stock products.

  • Made-to-order or pre-order items (if applicable): Processing timelines will be displayed on product pages and at checkout. Such orders may require additional handling time.

Dispatch & Delivery Timelines

  • Standard delivery time: 4–9 business days from dispatch for most locations within India.

  • Metro cities: Typically on the faster end of the window, subject to courier serviceability.

  • Remote/ODA locations: May require extra transit days.

  • Peak seasons and adverse conditions: Public holidays, festivals, sale periods, strikes, extreme weather, or regulatory checks may impact timelines.

Note: Business days exclude Sundays and public holidays. Delivery estimates begin after dispatch.

Shipping Fees

  • Shipping charges vary by order value, weight/volumetric weight, and delivery location.

  • Final shipping fee is calculated and shown at checkout before payment.

  • Any free-shipping promotions (if applicable) will be clearly communicated on the website/applicable channels.

Order Tracking

  • Tracking link is shared via email/SMS/WhatsApp after dispatch.

  • Tracking status may take up to 12–24 hours to reflect post pickup scan by the courier.

Packaging & Quality Control

  • Premium protective packaging designed to prevent transit damage, moisture, and color transfer.

  • All sarees undergo quality checks and packing verification before dispatch.

Multiple-Item Orders

  • Orders containing multiple items may be shipped together or in partial shipments based on availability and logistics. Tracking details will be provided for each shipment when split.

Address Accuracy & Changes

  • Address must include full name, house/flat number, street, area, city, state, pin code, and a reachable phone number.

  • Address changes are possible only before dispatch. For urgent corrections, contact support immediately with your order ID.

  • Once dispatched, rerouting depends on courier policies and may not be guaranteed.

Delivery Attempts & Non-Delivery

  • Couriers typically attempt delivery up to 2–3 times.

  • If unreachable or address is incorrect, the parcel may be returned to origin (RTO).

  • On RTO due to customer-side reasons (incorrect address, repeated non-availability, phone not reachable), reshipping can be arranged; additional shipping fees may apply.

Delays & Force Majeure

  • Delays can occur due to courier backlogs, weather, regional restrictions, regulatory inspections, or other events beyond control.

  • Aparna.Luxe will support in expediting updates and resolving issues with the courier where feasible.

Undelivered, Lost, or Damaged Parcels

  • Undelivered/lost: If a shipment is confirmed lost by the courier, a replacement or refund will be offered as per stock availability.

  • Damaged on arrival: If outer packaging is visibly damaged, request the delivery agent to note the damage at delivery. Unbox on video where possible. Report to us within 48 hours of delivery with order ID, images/videos of the parcel and product, and the courier label.

  • Claims window: Damage or shortage claims must be raised within 48 hours of delivery so we can coordinate with the courier.

Cash on Delivery (COD) (if applicable)

  • COD availability may be limited by pin code and order value.

  • Refusal at delivery may lead to blocking COD for future orders and may incur two-way shipping charges.

GST Invoicing

  • GST-compliant invoices are provided with each order. Input details must be correct at checkout; post-dispatch edits are not possible.

Special Instructions (Gifting, Festive Dates)

  • Add gifting notes at checkout where available.

  • For deliveries required by a specific date (weddings/festivals), place orders in advance and inform support. While we aim to meet requested dates, exact delivery on a particular day cannot be guaranteed due to courier variables.

International Shipping (if/when enabled)

  • Currently focused on India deliveries. International shipping, duties, and taxes (if enabled in future) will have a separate policy and charges.

Contact & Support

  • Email: hi@aparna.luxe

  • WhatsApp/Phone: 7439837747

  • Support hours: Monday–Saturday, 11:00 AM–6:00 PM IST (excluding public holidays)

  • Please share your order ID and registered phone/email for faster assistance.

Policy Updates

This shipping policy may be updated periodically to reflect changes in logistics, courier partnerships, or regulatory requirements. The latest version will always be available on our website.

Legal note: This policy is intended for shipments within India and aligns with standard ecommerce practices for apparel. It is not a warranty of specific delivery dates and is subject to courier terms and force majeure even.