Return & Refund Policy

Aparna.Luxe crafts premium sarees with meticulous attention to detail. To preserve product integrity and ensure a smooth experience, please review our return, exchange, and refund terms below. This policy is inspired by industry standards and aligned with practices similar to the reference provided, adapted for premium, limited‑run sarees.

1) Order Cancellation

• Before dispatch: Cancellation requests are accepted until the order is shipped. Once shipped, cancellations are not possible.
  
  

• How to cancel: Email hi@aparna.luxe with your Order ID and “Cancellation Request” in the subject line.
  
  

• Prepaid orders: On successful cancellation before dispatch, refunds are issued to the original payment method.
  

2) Return & Exchange Eligibility

• Select products only: Returns/Exchanges are available on select sarees. The eligibility and return window for each product are clearly stated on the product page. This may vary by collection, weave, or embellishment type.
  
  

• Condition: Items must be unused, unwashed, unaltered, and free from stains, perfume, makeup, or odours. Original packaging, brand tags, blouse piece (if provided), trims, fall/edging accessories, and any authenticity cards must be intact and included.
  
  

• Customizations: Customized, made-to-measure, stitched blouses, pico/fall-stitched sarees, pre-pleated or pre-draped sarees, and monogrammed pieces are not eligible for return or exchange.
  
  

• Timeframe: Return/Exchange requests must be raised within the return window mentioned on the product page. Requests beyond this window will not be accepted.
  
  

• One-time exchange: Size/style exchanges (where applicable) are permitted once per order line item, subject to stock availability.
  
  

3) Return/Exchange Process

• Request: Initiate a request at hi@aparna.luxe with your Order ID, item name, reason, and clear unboxing images/videos (outer carton, inner packaging, tags attached, product front/back, and any defect if applicable).
  
  

• Approval: Our team will review and confirm approval with return instructions. Unauthorised returns will be declined.
  
  

• Pickup/Self-ship:
  
  

• If pickup service is available at your PIN code, we will coordinate a pickup.
  
  

• If pickup is unavailable, please self-ship using a reliable, trackable courier to the address shared in your approval email. Keep the AWB/receipt until the process is complete.
  
  

• Charges: Return/Exchange logistics or handling charges may apply on a case-by-case basis and will be communicated during approval.
  
  

4) Non-Returnable Items

• Customized/altered products, pre-draped sarees, stitched blouses.
  
  

• Items marked “Final Sale”, “No Return”, or “Made on Order”.
  
  

• Accessories, fall/pico services, blouse stitching, gift cards, and promotional freebies.
  
  

5) Quality Check and Outcome

• QC timeline: 2–4 business days from receipt at our facility.
  
  

• Approval: If the product meets eligibility and passes QC, we will process your preferred resolution per policy.
  
  

• Rejection: If the item fails QC (used/damaged/without tags/with alterations), it will be returned to the customer at their cost, and no refund/exchange will be issued.
  
  

6) Refunds

• Method: Refunds are processed to the original payment method only. For COD orders (if applicable), refunds are issued as store credit unless bank details are provided for a NEFT transfer.
  
  

• Amount: Product value minus any applicable return charges, shipping fees, or discounts that no longer apply after partial returns.
  
  

• Timeline: 5–7 business days post-QC approval. Bank processing times may vary.
  
  

7) Exchanges

• Like-for-like: Exchanges are typically for the same product (different color/variation) where available. Price differences (if any) must be settled before dispatch.
  
  

• Stock unavailability: If the requested exchange item is unavailable, we will offer store credit or a refund as per the refund section.
  
  

8) Defective/Damaged/Incorrect Item

• Inform within 48 hours of delivery with unboxing video and photos showing the issue and intact tags/packaging.
  
  

• After validation, we will offer a free replacement, exchange, or refund. Physical damage due to cutting tags, trying the saree with pins, or handling errors is not considered a manufacturing defect.
  
  

9) Color, Weave, and Handcrafted Variations

• Slight color variations may occur due to lighting and display settings. Handloom and hand-embellished pieces may have minor irregularities in weave, zari, or embroidery—these are inherent features, not defects.
  
  

10) Shipping Fees and Duties

• Original shipping fees are non-refundable once an order ships.
  
  

• International orders: Customs duties, import taxes, and brokerage fees are the customer’s responsibility and are non-refundable. Returns from outside India must be DDP-cleared; instructions will be provided on approval.
  
  

11) Address for Self-Ship Returns

• The return address and contact details will be shared in the approval email to ensure the shipment is routed to the correct facility/collection center for faster processing.
  
  

12) Policy Updates

• Aparna.Luxe may amend return eligibility, windows, or charges without prior notice. The product page and this policy at the time of purchase govern your order.
  
  

13) Contact

• Email: hi@aparna.luxe
  
  

• WhatsApp/Phone: 7439837747

• Hours: Mon–Sat, 11:00–18:00 IST
  

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